Support

Answers to what people ask most.

My video didn’t work

A video that fails gives your video back by itself. Try a sharp photo where we can see one dog or cat, all of them.

It doesn’t look like my pet

Tap Report on the video and choose “Looks wrong”. A front-on photo in good light works best.

I have a new iPhone

With iCloud Keychain on, the videos you have left come with you to a new iPhone.

Refunds

Apple handles refunds at reportaproblem.apple.com.